Privacy Policy

Privacy Policy & Cookie Policy

Effective date: August 20, 2019

Questions regarding this statement should be e-mailed to support@zyom.com or sent via postal mail to Zyom, Inc., attn: Data Securiry Officer, 111 Deerwood Road, Suite 200, San Ramon, CA 94583. Zyom, Inc. has created this Privacy Policy ("Privacy Policy") to demonstrate our commitment to user and visitor privacy. Privacy on the Zyom, Inc. web site (the "Site") and within the services (the "Services") delivered by Zyom, Inc. to our users is of utmost importance to us. This Privacy Policy describes our information-gathering and dissemination practices. By visiting the Site or using the Services, you are agreeing to the collection and use of information in the manner described below.


Personal Data collection

If you express an interest in obtaining additional information about our services, request customer support, use our "Contact us" section, register to use our website, sign up for an event, webinar or contest, or download certain content, we may require that you provide to us your contact information, such as your name, company name, address/country, phone number, and email address.


If you use and interact with our websites or emails, we automatically collect information about your device and your usage of our websites or emails through cookies, or similar technologies, such as Internet Protocol (IP) addresses or other identifiers, which may qualify as Personal Data


If you provide us or our service providers with any Personal Data relating to other individuals, you represent that you have the authority to do so and acknowledge that it will be used in accordance with this Privacy Statement. If you believe that your Personal Data has been provided to us improperly, or to otherwise exercise your rights relating to your Personal Data, please contact us by using the information set out in the “Contact us” page.



What device and usage data we process?

As is true of most websites, we gather certain information automatically on connection with the use of the website by individual users. This information may include IP address (or proxy server), device and application identification numbers, location, browser type, Internet service provider and/or mobile carrier, the pages and files viewed, searches, operating system and system configuration information and date/time stamps associated with your usage. This information is used to analyze overall trends, to help us provide and improve our websites and to guarantee their security and continued proper functioning.


Cookies: A cookie is a small piece of computer code that we transfer to your computer’s hard drive through your web browser, which enables our web servers to identify users and collect certain usage Sites information from users. Some cookies allow us to make it easier for you to navigate our Sites and services, while others are used to enable a faster log-in process or to allow us to track your activities at our Sites and Services. Most web browsers automatically accept cookies, but if you prefer, you can disable cookie files, or avoid cookies by configuring your browser to reject them or to notify you when a cookie is being placed on your hard drive. Visitors to our Sites who disable cookies will be able to browse certain areas of the Sites, but some features may not function.

Essential Cookies: These Cookies, sometimes called “strictly necessary,” are required for the operation of our Sites (for example, to enable you to log into secure areas of our website/products for authentication purposes. These Cookies enable you to move around the Sites and use their features. Disabling these Cookies will encumber the Sites’ performance and may make the features and service unavailable.

Functionality or Preference Cookies: These Cookies are used to recognize you when you return to our Sites. They are used to remember information that you have entered or choices you make (such as your username, language or region) on the Sites. They also remember your preferences, which are remembered, through the use of persistent Cookies, and the next time you visit the Site you will not have to re-set these preferences. We use functional cookies to compile information about the usage of our websites and interaction with our products.Functional cookies enhance functions, performance, and services on the website. Functional cookies may also be used to improve how our websites function and to help us provide you with more relevant communications, including marketing communications. These cookies collect information about how our websites are used, including which pages are viewed most often.



Purposes for which we process Personal Data and the legal bases on which we rely

We collect and process your Personal Data for the purposes and on the legal bases identified in the following:


Providing our websites and services: We process your Personal Data to perform our contract with you for the use of our websites and services and to fulfill our obligations under applicable terms of use/service; where we have not entered into a contract with you, we base the processing of your Personal Data on our legitimate interest to operate and administer our websites and to provide you with content you access and request (e.g., to download content from our websites)


Managing user registrations: If you have registered for an account with us, we process your Personal Data by managing your user account for the purpose of performing our contract with you according to applicable terms of service


Handling contact and user support requests: If you fill out a “Contact Us web form or request user support, or if you contact us by other means including via a phone call, we process your Personal Data to perform our contract with you and to the extent it is necessary for our legitimate interest in fulfilling your requests and communicating with you


Managing event registrations and attendance: We process your Personal Data to plan and host events or webinars for which you have registered or that you attend, including sending related communications to you, to perform of our contract with you


Managing contests or promotions: If you register for a contest or promotion, we process your Personal Data to perform our contract with you. Some contests or promotions have additional rules containing information about how we will process your Personal Data


Assessing and improving user experience: We process device and usage data as described in the section above, which in some cases may be associated with your Personal Data, in order to analyze trends in order to assess and improve the overall user experience to the extent it is necessary for our legitimate interest in developing and improving the service offering, or where we seek your valid consent


Sending marketing communications: We will process your Personal Data to send you marketing information, product recommendations and other non-transactional communications (e.g., marketing newsletters, telemarketing calls, SMS, or push notifications) about us and our affiliates and partners, including information about our products, promotions or events as necessary for our legitimate interest in conducting direct marketing or to the extent you have provided your prior consent



Who do we share Personal Data with?

We don't share with anyone else. All your information will be kept inside of Zyom, Inc. and will be used for internal purposes only.



Children

Our websites are not directed at children. We do not knowingly collect Personal Data from children under the age of 16. If you are a parent or guardian and believe your child has provided us with Personal Data without your consent, please contact us by using the information in the “Contact us” section, and we will take steps to delete such Personal Data from our systems.



How long do we keep your Personal Data?

We may retain your Personal Data for a period of time consistent with the original purpose of collection. We determine the appropriate retention period for Personal Data on the basis of the amount, nature and sensitivity of your Personal Data processed, the potential risk of harm from unauthorized use or disclosure of your Personal Data and whether we can achieve the purposes of the processing through other means, as well as on the basis of applicable legal requirements (such as applicable statutes of limitation). After expiry of the applicable retention periods, your Personal Data will be deleted. If there is any data that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further use of such data.



Your rights relating to your Personal Data

You have certain rights relating to your Personal Data, subject to local data protection laws. Depending on the applicable laws and, in particular, if you are located in the EEA, these rights may include:
- To access your Personal Data held by us (right to access)
- To rectify inaccurate Personal Data and, taking into account the purpose of processing the Personal Data, ensure it is complete (right to rectification)
- To erase/delete your Personal Data, to the extent permitted by applicable data protection laws (right to erasure; right to be forgotten);
- To restrict our processing of your Personal Data, to the extent permitted by law (right to restriction of processing);
- To transfer your Personal Data to another controller, to the extent possible (right to data portability);
- To object to any processing of your Personal Data carried out on the basis of our legitimate interests (right to object). Where we process your Personal Data for direct marketing purposes or share it with third parties for their own direct marketing purposes, you can exercise your right to object at any time to such processing without having to provide any specific reason for such objection;
- Not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects ("Automated Decision-Making"). Automated Decision-Making currently does not take place on our websites or in our services; and
- To the extent we base the collection, processing and sharing of your Personal Data on your consent, to withdraw your consent at any time, without affecting the lawfulness of the processing based on such consent before its withdrawal.

How to exercise your rights
To exercise your rights, please contact us by using the information in the “Contact us” section. We try to respond to all legitimate requests within one month and will contact you if we need additional information from you in order to honor your request. Occasionally it may take us longer than a month, taking into account the complexity and number of requests we receive. If you are an employee of a Zyom customer, we recommend you contact your company’s system administrator for assistance in correcting or updating your information.



How long do we keep your Personal Data?

We may retain your Personal Data for a period of time consistent with the original purpose of collection. We determine the appropriate retention period for Personal Data on the basis of the amount, nature and sensitivity of your Personal Data processed, the potential risk of harm from unauthorized use or disclosure of your Personal Data and whether we can achieve the purposes of the processing through other means, as well as on the basis of applicable legal requirements (such as applicable statutes of limitation). After expiry of the applicable retention periods, your Personal Data will be deleted. If there is any data that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further use of such data.



How we secure your Personal Data?

We take precautions including organizational, technical and physical measures to help safeguard against the accidental or unlawful destruction, loss, alteration and unauthorized disclosure of, or access to, the Personal Data we process or use. While we follow generally accepted standards to protect Personal Data, no method of storage or transmission is 100% secure. You are solely responsible for protecting your password, limiting access to your devices and signing out of websites after your sessions. If you have any questions about the security of our websites, please contact us by using the information in the “Contact us” section, below.



Changes to this Privacy Statement

We will update this Privacy Statement from time to time to reflect changes in our practices, technologies, legal requirements and other factors. If we do, we will update the “effective date” at the top of this Privacy Statement. If we make a material update, we may provide you with notice prior to the update taking effect, such as by posting a conspicuous notice on our website or by contacting you using the email address you provided. We encourage you to periodically review this Privacy Statement to stay informed about our collection, processing and sharing of your Personal Data.


Demand Responsiveness, Demand Responsive Operations Demand Responsive Supply Chain, Demand Responsive Global Supply Chain, Operations Support System for Supply Chain Planning & Execution, Operations Support System for Real-time, Collaborative Planning & Execution

Demand Responsiveness, Demand Responsive Operations Demand Responsive Supply Chain, Demand Responsive Global Supply Chain, Operations Support System for Supply Chain Planning & Execution, Operations Support System for Real-time, Collaborative Planning & Execution